If there is a problem with your order, please follow these steps:

 1. Contact Customer Support: Reach out to our team via WhatsApp or phone to explain the issue. Make sure to provide your order number and details about the problem.

 2. Provide Documentation: If applicable, send photos or any other relevant documentation that can help us understand the issue more clearly.

 3. Resolution Options: Our team will work with you to resolve the issue, which may include a replacement, repair, or refund depending on the situation.

 4. Timely Response: We strive to address and resolve all issues as quickly as possible, ensuring you have a smooth and satisfactory experience with us.

We accept major credit cards and offer flexible payment options through Tabby and Tamara, allowing you to pay in four installments.

We provide next-day delivery for all orders placed before 2 PM within the UAE, ensuring you receive your items promptly. You can expect a reliable delivery service that keeps you updated on your order status. For international orders or future expansion into other Middle Eastern countries, please check our website for the latest updates on shipping options.

We want you to be completely satisfied with your purchase. If you need to return an item, we offer free returns within 14 days of delivery. To initiate a return, please contact our customer service team, who will guide you through the process. Be sure to have your order number handy, and we recommend keeping the original packaging for returns to ensure the product is protected during shipping.

Currently, BAGSY operates primarily within the UAE, KSA, Qatar and Ouman.

For international shipping updates or inquiries about specific regions, please keep an eye on our website or contact our customer service team, who can provide you with the latest information.

Absolutely! BAGSY is committed to sustainability, and many of our products are made from environmentally friendly materials, such as RPET (recycled PET). We also strive to minimize our ecological footprint by providing plastic-free packaging for several items. Our goal is to offer luxury products that align with responsible consumption, so you can feel good about your purchases.

LOJEL is our flagship brand, celebrated for its minimalistic and functional designs that cater to the modern traveler. Each product is crafted from high-quality materials and comes with a 10-year warranty, reflecting our commitment to durability and reliability. LOJEL products are perfect for those who appreciate understated luxury, with features designed to enhance your travel experience.