Cookie Policy

Cookie Policy:

This Cookie Policy explains how Kling Trading LLC ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website www.bagsy.ae (the "Website").

What are cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How do we use cookies?

We use cookies for the following purposes:

  1. Essential Cookies: These cookies are necessary for the operation of our Website. They enable you to navigate our Website and use its features, such as accessing secure areas.
  2. Analytics Cookies: We use analytics cookies to collect information about how visitors use our Website. This helps us analyze data about webpage traffic and improve our Website to tailor it to customer needs. We only use this information for statistical analysis purposes.
  3. Functionality Cookies: These cookies allow our Website to remember the choices you make and provide enhanced features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
  4. Advertising Cookies: We may use advertising cookies to deliver advertisements that are relevant to you and your interests. These cookies may be used to track the effectiveness of our advertising campaigns or to limit the number of times you see an advertisement.

Third-party cookies

We may also use third-party cookies provided by trusted partners to help us analyze usage patterns, deliver advertisements, and improve the functionality of our Website.

Your choices regarding cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our Website.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically for any updates.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at +971 (4) 277 6969.

This Cookie Policy was last updated on 21 April 2024.

 

Frequently asked questions

Have questions? We’re here to help

What should I do if there is a problem with my Order/Product?

If there is a problem with your order, please follow these steps:

 

1. Contact Customer Support: Reach out to our team via WhatsApp or phone to explain the issue. Make sure to provide your order number and details about the problem.

 

2. Provide Documentation: If applicable, send photos or any other relevant documentation that can help us understand the issue more clearly.

 

3. Resolution Options: Our team will work with you to resolve the issue, which may include a replacement, repair, or refund depending on the situation.

 

4. Timely Response: We strive to address and resolve all issues as quickly as possible, ensuring you have a smooth and satisfactory experience with us.

What payment methods do you accept?

We accept major credit cards and offer flexible payment options through Tabby and Tamara, allowing you to pay in four installments.

Can I inspect the goods before receiving them?

Yes, you are free to open, inspect and test the products before accepting them. You can return the product or ask for an exchange if you are not completely satisfied.

What are the delivery options?

We provide next-day delivery for all orders placed before 2 PM within the UAE, ensuring you receive your items promptly. You can expect a reliable delivery service that keeps you updated on your order status. For international orders or future expansion into other Middle Eastern countries, please check our website for the latest updates on shipping options.

How do I return a product?

We want you to be completely satisfied with your purchase. If you need to return an item, we offer free returns within 14 days of delivery. To initiate a return, please contact our customer service team, who will guide you through the process. Be sure to have your order number handy, and we recommend keeping the original packaging for returns to ensure the product is protected during shipping.

How do I choose the right luggage size?

Choosing the right luggage size is essential for a smooth travel experience. We provide a detailed size chart on each product page that outlines the dimensions of our luggage categories: cabin (small), check-in (medium), trunk (large), and sets of three. If you’re unsure which size suits your needs, feel free to contact our customer service team for personalized assistance.

Do you ship internationally?

Currently, Bagsy operates primarily within the UAE, with plans to expand our reach to other Middle Eastern countries in the near future. For international shipping updates or inquiries about specific regions, please keep an eye on our website or contact our customer service team, who can provide you with the latest information.

Do you offer eco-friendly products?

Absolutely! Bagsy is committed to sustainability, and many of our products are made from environmentally friendly materials, such as RPET (recycled PET). We also strive to minimize our ecological footprint by providing plastic-free packaging for several items. Our goal is to offer luxury products that align with responsible consumption, so you can feel good about your purchases.

What makes LOJEL products unique?

LOJEL is our flagship brand, celebrated for its minimalistic and functional designs that cater to the modern traveler. Each product is crafted from high-quality materials and comes with a 10-year warranty, reflecting our commitment to durability and reliability. LOJEL products are perfect for those who appreciate understated luxury, with features designed to enhance your travel experience.

Whats is interesting about Discovery products?

Discovery focuses on strength, durability, and high-quality materials, making it the perfect choice for individuals who need reliable and robust luggage for their travels. Each product is designed with the challenges of travel in mind, featuring reinforced stitching, heavy-duty zippers, and weather-resistant exteriors. Discovery’s range is ideal for those who prioritize functionality and need dependable gear for both urban adventures and outdoor excursions.

What distinguishes Oumos products?

Oumos shares a similar ethos to LOJEL, focusing on premium minimalism and durability. The brand specializes in large, strong bags that are suitable for extensive travel or heavy-duty use. Oumos products are crafted with attention to detail, ensuring that they are not only stylish but also practical. Designed for those who appreciate a blend of functionality and elegance, Oumos bags are perfect for anyone looking for reliable travel solutions without compromising on aesthetic value.

What makes National Geographic products special?

National Geographic offers premium luggage and bags that embody an adventurous spirit. Designed for travelers who value both style and functionality, these products combine rugged durability with aesthetic appeal. National Geographic’s commitment to exploration aligns with Bagsy’s focus on minimalism, making their products ideal for those who seek unique travel experiences. Many of the items feature practical designs, such as multiple compartments and weather-resistant materials, catering to outdoor enthusiasts and frequent travelers alike.

Learn About the Luggage World

READ OUR BLOG

By Saeed Kamali
News
Oct 17, 2024

Whether you’re a frequent traveler or someone who values quality in your everyday life, LOJEL bags offer the perfect combination of style, durability, and functionality. Known for their sleek, minimalistic designs and high-performance materials, LOJEL has become a trusted name for travelers who want to elevate their journeys with luggage that looks as good as it performs.

 

Here are the top reasons why you need LOJEL bags for your next adventure:

 

1. Exceptional Durability and Quality

 

LOJEL bags are built to last. Crafted from high-quality materials like polycarbonate, polypropylene, and recycled fabrics, these bags are designed to withstand the toughest travel conditions. Whether you’re navigating busy airports or exploring rugged terrain, LOJEL bags can handle it all. The luggage comes with a 10-year warranty, so you can travel confidently, knowing your investment is protected for the long haul.

 

2. Minimalistic Design with a Modern Touch

 

If you’re a fan of understated elegance, LOJEL bags are perfect for you. The brand is known for its minimalistic and timeless designs, offering a sleek and modern look without compromising on practicality. Each piece is thoughtfully designed to blend seamlessly into any environment, whether you’re heading to a business meeting or a weekend getaway. The clean lines and functional features make LOJEL bags as stylish as they are versatile.

 

3. Smart, User-Friendly Features

 

LOJEL bags are packed with innovative features that make travel easier and more efficient. From expandable compartments to maximize packing space to 360-degree spinner wheels for smooth maneuverability, these bags are designed with travelers in mind. The LOJEL CUBO, for example, features a front-opening panel that allows easy access to your belongings without opening the entire suitcase—ideal for those quick security checks at the airport. With LOJEL, your journey is always more convenient and hassle-free.

 

4. Lightweight for Effortless Travel

 

Nobody wants to drag around a heavy suitcase, especially when you’re constantly on the move. LOJEL luggage is designed to be lightweight yet durable, ensuring that you can pack more without worrying about excess weight. Whether you’re carrying your luggage or rolling it through an airport, the lightweight construction makes every journey smoother and less stressful.

 

5. Sustainability at Its Core

 

LOJEL is committed to sustainability. Many of the brand’s bags are made from recycled materials, including RPET (recycled PET plastics), aligning with eco-conscious values without sacrificing luxury. The brand also minimizes its environmental footprint by offering plastic-free packaging and using responsibly sourced materials. By choosing LOJEL, you’re making a conscious choice to support sustainable practices in the fashion and travel industries.

 

6. Security You Can Trust

 

Traveling with peace of mind is crucial, and LOJEL bags provide just that. Each bag is equipped with TSA-approved locks, ensuring that your belongings stay safe during your journey, whether you’re on a flight or staying in a hotel. The bags are designed to offer maximum protection with scratch-resistant and impact-resistant materials, giving you the confidence to travel without worrying about wear and tear.

 

7. Perfect for Every Type of Traveler

 

LOJEL’s wide range of products makes it easy to find the perfect bag for every trip. Whether you need a cabin-sized suitcase for a quick business trip, a large trunk-style luggage for an extended vacation, or a backpack or tote for everyday use, LOJEL has you covered. The brand’s diverse selection caters to all types of travelers, ensuring that there’s always a LOJEL bag to suit your needs.

 

8. Extended Warranties for Peace of Mind

 

LOJEL stands behind the quality of its products with extended warranties. Their luggage comes with an impressive 10-year warranty, while other products come with up to 5 years of coverage. This commitment to quality means you can trust that your LOJEL bag will last for years to come, and if any issues arise, you’ll be fully supported.

 

9. Designed with the Global Traveler in Mind

 

LOJEL is a globally recognized brand, with stores and products available in major cities around the world. This means that wherever your travels take you, you’ll likely find a LOJEL store or service center nearby. Designed by a team that understands the needs of modern travelers, LOJEL bags are made to accommodate the demands of a fast-paced, on-the-go lifestyle.

 

10. A Premium Choice Without the Premium Price Tag

 

While LOJEL offers luxury and premium quality, it also provides great value for money. LOJEL bags are priced to reflect their quality but remain competitive when compared to other high-end luggage brands like Rimowa and Tumi. With LOJEL, you get exceptional design, durability, and features without overspending.

 

Conclusion

 

LOJEL bags are the perfect blend of luxury, functionality, and sustainability. Whether you’re a seasoned traveler or someone looking for a reliable bag for everyday use, LOJEL offers everything you need to make your journey smooth, stylish, and stress-free. With a wide range of sizes, innovative features, and a commitment to quality, LOJEL bags are a must-have for anyone who values both form and function.

 

Ready to elevate your travel game? Visit our new LOJEL store in Festival Mall Dubai starting November 1st to discover the full collection and find the perfect LOJEL bag for your next adventure.

 

This blog post showcases the top reasons why LOJEL bags are a must-have for discerning travelers, aligning with the brand’s premium positioning.

By Saeed Kamali
News
Oct 17, 2024

We’re thrilled to announce the soft opening of our first LOJEL store in Dubai Festival City Mall on November 11th! This event is a landmark moment for Bagsy, as we proudly bring LOJEL’s iconic, minimalist designs to one of the Middle East’s premier shopping destinations. Join us for this exclusive event, where you’ll get an insider’s look at LOJEL’s celebrated craftsmanship and experience firsthand the luxury and innovation that define this global brand.

 

A Store Like No Other

 

Our new LOJEL store reflects the brand’s sophisticated elegance and high standards seen in its flagship locations worldwide, from Hong Kong to Tokyo. Created in close collaboration with the LOJEL team in Singapore, every detail has been crafted to echo the brand’s distinctive style, blending modern minimalism with unmatched functionality. From the layout to the hand-selected materials, our Dubai store offers a premium shopping experience, setting a new standard in luxury travel essentials.

 

What Awaits You

 

1. A Luxurious Shopping Atmosphere

 

Step into our LOJEL store and immerse yourself in a space dedicated to luxury, sophistication, and ease. Our meticulously arranged displays invite you to explore LOJEL’s full range of luggage, bags, and accessories at your leisure. Every item is showcased with care, letting you fully appreciate LOJEL’s commitment to quality and detail. Designed to mirror the serene, premium experience you deserve, our store aims to make shopping as smooth as the products themselves.

 

2. Global Standards, Right Here in Dubai

 

This store embodies the same exceptional standards upheld in LOJEL’s flagship stores across Asia and North America. If you’ve been to a LOJEL store in Tokyo, Jakarta, or Hong Kong, you’ll feel right at home. Each element, from the store layout to our attentive customer service, is a testament to LOJEL’s dedication to refined luxury and functional design.

 

3. Discover LOJEL’s Timeless Collection

 

Explore LOJEL’s acclaimed product lineup, including the best-selling LOJEL CUBO—renowned for its durability, flexibility, and sleek design. In addition to luggage, our store features an extensive selection of bags and travel accessories, each crafted to blend form with function. Whether you’re looking for a versatile carry-on or an everyday bag with style and substance, LOJEL’s collection promises to meet your needs.

 

Exclusive Opening Experiences and Offers

 

In celebration of our opening, we’re excited to offer exclusive in-store experiences. Our knowledgeable staff will be available to guide you through the collections, provide personalized recommendations, and ensure you find the perfect LOJEL product. Plus, enjoy special promotions and giveaways, available only during our soft opening. Don’t miss this unique opportunity to be part of the beginning of LOJEL’s journey in Dubai!

 

A New Milestone for Bagsy

 

This store represents more than just a retail space—it’s the result of months of collaboration, planning, and a shared passion for bringing LOJEL’s global vision to the UAE. We’re honored to introduce LOJEL’s timeless elegance to discerning travelers in Dubai Festival City Mall, a destination for those seeking luxury luggage and accessories that combine style, practicality, and durability.

 

Join Us on November 11th

We invite you to be part of this exciting moment. Whether you’re an experienced traveler or simply looking for a beautifully crafted, functional travel piece, our new LOJEL store is designed with you in mind. Come explore, discover, and let LOJEL be your companion on your next journey.

 

See you at the soft opening on November 11th! Let’s start your next adventure in style.

 

By Simon D
News
Nov 15, 2024

LOJEL Store Unveiling: A Step Toward Redefining Premium Travel Gear in the UAE

On November 11th, we proudly opened the doors to the first-ever LOJEL store in Dubai Festival City, marking a pivotal moment for our brand in the UAE and the MENA region. This flagship store is more than a retail space; it’s an immersive experience designed to reflect LOJEL’s ethos of minimalist luxury, superior craftsmanship, and sustainability.

A Store That Embodies Premium Design

The store design blends contemporary aesthetics with functionality. Each element, from the warm wooden fixtures to the ambient lighting, has been meticulously crafted to create a serene and inviting environment. Our curated collection of luggage, travel accessories, and lifestyle products is displayed to ensure a seamless browsing experience. The layout invites customers to explore, touch, and feel the premium quality that defines LOJEL.

 

An Unforgettable Launch

The soft opening was nothing short of amazing, with visitors sharing their excitement and admiration for the unique design and product offerings. It was a day filled with engaging conversations about the future of travel gear and the growing demand for products that blend style, durability, and eco-consciousness.

 

What’s Next? A Grand Opening to Remember

As we celebrate this milestone, we are already gearing up for our grand opening event. This will be an opportunity to invite our community to join us for a day of exclusive experiences, special offers, and a closer look at what LOJEL has to offer. Stay tuned for further announcements and be part of a journey that redefines travel essentials.

 

Thank You for Your Support

 

We are grateful to everyone who made this store opening possible—our dedicated team, loyal customers, and partners. Your support has been instrumental in bringing LOJEL to life in the UAE.

 

We look forward to welcoming you to our store and embarking on this exciting new chapter together. Visit us at Dubai Festival City and experience travel like never before.

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