BAGSY WARRANTY & RETURNS

✓ 14-Day Returns – Full compliance with UAE consumer law.

✓ Fast Refunds – Processed within 7–14 business days.

✓ Warranty Coverage – Up to 10 years on select brands (e.g. LOJEL).

✓ Free 1-Year BAGSY Care – Repairs on zippers, wheels, handles & stitching.

✓ Multiple Claim Channels – Email, WhatsApp, or Form submission.

RETURNS & WARRANTY CLAIMS

Return Policy

  • Returns accepted within 14 days of delivery (unused, tags & packaging intact).
  • Refunds processed within 7–14 business days via original payment method.
  • Exclusions: personalized items, hygiene products, or used/damaged goods not due to defects.
  • Return shipping covered by BAGSY if product is defective or incorrect.

Warranty & BAGSY Care

  • 1-Year complimentary repair service on all BAGSY purchases.
  • LOJEL and select brands: up to 10 years warranty.
  • Coverage: manufacturing defects (zippers, wheels, handles, stitching).
  • Excludes airline handling damage, misuse, wear & tear.

Start a Claim – We’ll review within 2–3 working days.

We aim to repair, replace, or provide a fair resolution as per UAE consumer protection laws. Your satisfaction is our priority.