At Kling Trading LLC, we stand behind the quality of our products. Our warranty policy ensures that your purchase is protected against manufacturing defects and faulty workmanship. Please read the following warranty claim policy carefully to understand your rights and obligations regarding warranty claims:

1. Warranty Coverage:

• The warranty period is based on the brand and model of the product, starting from the date of purchase. This warranty covers manufacturing defects and faulty workmanship under normal use conditions.

2. What is Covered:

• Manufacturing defects in materials and workmanship.
• Failures due to normal wear and tear under proper use and maintenance.

3. What is Not Covered:

• Damage caused by misuse, abuse, or negligence.
• Damage caused by accidents, alterations, or unauthorized repairs.
• Cosmetic damage such as scratches, dents, or stains that do not affect the functionality of the product.
• Damage resulting from improper storage or handling.

4. Making a Warranty Claim:

• To make a warranty claim, please contact our customer service team via email at info@bagsy.ae or by phone at +971 (4) 277 6969.
• You will be required to provide proof of purchase (receipt or order number) and details of the defect or issue.
• Our customer service team will assess your claim and provide further instructions on how to proceed.

5. Resolution of Warranty Claims:

• If the defect is covered under warranty, we will repair or replace the product, at our discretion, free of charge.
• If the exact product is no longer available, we may offer a comparable replacement.
• Repaired or replaced products will continue to be covered under the remaining duration of the original warranty period.

6. Shipping Costs:

• Customers are responsible for shipping the product to us for warranty evaluation, unless otherwise instructed by our customer service team.
• Kling Trading LLC will not cover the cost of return shipping for repaired or replaced products. Customers will be responsible for shipping costs.

7. Limitation of Liability:

• Our liability under this warranty is limited to the repair or replacement of defective products as described in this policy. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

8. Exclusions:

• This warranty is only applicable to products purchased online from www.bagsy.ae.

9. Contact Us:

• If you have any questions about our warranty policy or need assistance with a warranty claim, please contact us at info@bagsy.ae or by phone at +971 (4) 277 6969.

By submitting a warranty claim, you acknowledge that you have read, understood, and agreed to the terms outlined in this warranty claim policy.