Q: What types of product categories do you offer?
A: We offer a wide range of travel essentials, including cabin luggage, check-in luggage, trunk luggage, cross-body bags, duffle bags, backpacks, briefcases, and other travel accessories. Our collection features various styles, colours, and sizes to suit different travel needs.

Q: How long will my delivery take?
A: Dubai: Delivery is expected next working day for all orders before noon. For orders after noon, delivery is expected in 2 working days.
Other Emirates: Delivery is expected in 2 working days for all orders before noon. For orders after noon, delivery is expected after 3 working days.

Q: How can I claim a warranty?
 A: You can contact our customer support at +971 (4) 277 6969 or send an email to info@bagsy.ae along with proof of purchase.
 
Q: What materials are your products made of?
A: Our luggage is crafted from high-quality materials to ensure durability and functionality. Common materials include Polycarbonate, ABS, Polypropylene, Nylon polyester, and RPET (recycled plastic bottles).
 
Q: Do you offer a warranty on your products?
A: Yes, we provide a warranty based on all our products, the warranty periods vary based on the brand and models you are selecting. This warranty covers manufacturing defects and faulty workmanship, providing you with peace of mind for your purchase.
 
Q: How do I know which size of luggage is suitable for my needs?
A: We recommend considering factors such as the duration of your trip, airline baggage restrictions, and personal preferences. Our product descriptions include dimensions and capacity details to help you make an informed decision (CHECK LINK TO GUIDE TO SIZE CHART).
 
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.
  
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. You can check shipping options and rates before placing the order by sending your address and required details to info@bagsy.ae. Our team will coordinate with a logistic partner and will get back to you with the shipping price and shipping options available at your destination.
 
Q: What if I receive a damaged or defective product?
A: In the rare event that you receive a damaged or defective product, please contact our customer service team immediately at info@bagsy.ae. We will assist you with a replacement or refund, depending on the circumstances.
  
Q: Can I return or exchange the product after receiving the shipment?
A: Yes, we understand that preferences may change. You can apply for a return/refund/exchange of unused and undamaged products with all company packaging and tags, within 14 days of purchase for a refund or exchange. Please refer to our return policy for more information.
  
Q: My order didn’t go through, what can I do?
A: Should you experience any difficulties while placing your order online, you may contact us via email at info@bagsy.ae or by phone at +971 (4) 277 6969.  They will be happy to assist you.
 
Q: How can I contact customer support?
A: Our customer service team is available to assist you with any questions or concerns. You can reach us via email at info@bagsy.ae or by phone at +971 (4) 277 6969. We strive to respond promptly to all inquiries.
 
These frequently asked questions are designed to provide you with helpful information to make informed buying decisions. If you have any additional queries, please don't hesitate to contact us.