LOJEL LUGGAGE / TEN-YEAR WARRANTY
The LOJEL warranty policy is applicable on all orders placed in the UAE via Bagsy. Only Bagsy can provide you with the original warranty certificate and proof of purchase.
Damage During Transport:
If your luggage sustained damages while traveling by air or train, you must contact the airline or travel provider as soon as you arrive at your destination.
1️⃣ First Year of Ownership: Hassle-Free Coverage
Upon noticing any defects or damages within the 1st year of ownership, we ensure repair or replacement of your product if deemed unrepairable.
2️⃣ 🔟 Years 2 to 10: Comprehensive Maintenance and Repair
From the 2nd year to the 10th year of ownership, we cover manufacturing defects that surface from regular use or that existed before the sale within this 10-year period.
🔟 ⏭️ After 10 Years of Usage
While our warranty technically ends after 10 years, our commitment to our customers does not. If we have the necessary parts to address an issue with your luggage still available, we will provide them to you at a nominal cost of 10 USD.
How to Register?
Click the REGISTER NOW button below and enter your Unique Serial ID or simply scan the QR code at the back of your product. You will need to upload a photo of your receipt, invoice or digital order confirmation.