LOJEL Warranty
✓ 10 Years Limited Warranty on LOJEL luggage – built to last, backed for peace of mind.
✓ Hassle-Free Claims – directly through Bagsy via form or WhatsApp.
✓ Genuine Coverage – protects you against manufacturing defects (not wear, misuse, or transport damage).
✓ Aftercare Support – even after warranty ends, we assist with parts, repairs, and guidance where possible.
Warranty Details
Warranty Period by Collection
- Eblo: 5 Years
- Urbo: 2 Years
- Slash: 1 Year
- Niru: 2 Years
- Semo: 2 Years
Accessory Coverage
- All LOJEL accessories: 1 Year
- Global Adapter covered separately
- Copper Mask excluded (hygiene reasons)
Exclusions: Lost proof of purchase, airline damage, misuse, unauthorized repairs, normal wear & tear.
We aim to respond within 2–3 business days. Your satisfaction is our priority.
