SHOP WITH CONFIDENCE
✓ 14 Days Free Trial on all products – try it, love it, or return it hassle-free.
✓ Up to 10 Years Warranty on selected items, including LOJEL luggage.
✓ 1 Year BAGSY Care included on all items for added peace of mind.
✓ 24/7 Customer Support via WhatsApp, Social Media, and Email – we’re always here to help.
RETURN & REFUND POLICY
Not satisfied? No problem – you may return your order within 14 days of purchase. Here's how:
- Eligibility: Item must be unused, with original tags and packaging. Proof of purchase required.
- Start a Return: Log in to your Bagsy account and go to My Orders → Return to begin the return request.
- Shipping: Once approved, our team will arrange a pickup from your registered home address (unless changed).
- Refunds: Processed to your original payment method within 7 business days of receiving your return.
- Exchanges: Based on product availability. If not available, a refund will be issued instead.
Need to file a warranty claim? Click here.
By shopping with us, you agree to these return conditions.